resources
The psychology of waiting lines
Northwestern University + Nielsen Norman group + KAIST
Evanston (think Chicago) + Palo Alto (think San Francisco) + Daejeon, S. Korea
www.jnd.org : Don Norman’s website where he posts essays, suggested readings and excerpts from his books on design. His papers on waiting are at http://jnd.org/dn.mss/the_psychology_of_waiting_lines.html