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Whither Services Marketing?
Alison PrendivilleWhither Services Marketing? In search of a New Paradigm and Fresh Perspectives.
Journal of Service Research August 2004 vol. 7 no. 1 20-41
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Design futuring
Lesley McKeeARENDT, H. 1958. The human condition. Chicago: University of Chicago Press.
FRY, T. 2009. Design futuring: sustainability, ethics and new practice. New York: Berg
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Designing for services in science and technology-based enterprises
Lucy KimbellPublication from the Designing for Services in Science and Technology-Based Enterprises
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What do service designers do?
Lucy KimbellA short film focussing on the practices of professional service designers
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Reading List by Lucy Kimbell
Lucy KimbellClark Fellow in Design Leadership
Saïd Business School, University of Oxford
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Adopting Rigor in Service Design Research
Daniela SangiorgiSpecial Session on Service Design
IASDR09 conference, Seoul. 18-22 October 2009
Adopting Rigor in Service Design Research
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Social Animals
Sarah DrummondParker S. and Campbell E.: RSA Design & Society. Social Animals: tomorrow’s designers in today’s world by Sophia Parker. A report on the RSA Design Directions project
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Service Design reading list
Qin HanService Design reading list
A collections of reading material suggested by practicing service designers
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Re-Public:Innovative services design for all
Nicola MorelliInnovative Service Design for All
Special Issue of Re-Public
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