Adopting Rigor in Service Design Research
Daniela SangiorgiSpecial Session on Service Design
IASDR09 conference, Seoul. 18-22 October 2009
Adopting Rigor in Service Design Research
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resources
‘Deep participation’ in secondary schools?
Daniela Sangiorgi‘Participation, Development and Design’
ImaginationLancaster, July 2009
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Emotional intelligence
Daniela SangiorgiGoleman D. (1996). Emotional Intelligence. Why it matter more than IQ. London: Bloomsbury Publishing
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experience-based design
Daniela SangiorgiBate, S.P. and Robert, G. (2007) Bringing user experience to health care improvement: the concepts, methods and practices of experience-based design. Oxford; Radcliffe Publishing