The psychology of waiting lines
Don NormanNorthwestern University + Nielsen Norman group + KAIST
Evanston (think Chicago) + Palo Alto (think San Francisco) + Daejeon, S. Korea
(more…)
| Register
resources
‘Deep participation’ in secondary schools?
Daniela Sangiorgi‘Participation, Development and Design’
ImaginationLancaster, July 2009
(more…)
Designing Services with Innovative Methods
Satu MiettinenDesigning Services with Innovative Methods
Miettinen, Koivisto (eds.)
(more…)
Emotional intelligence
Daniela SangiorgiGoleman D. (1996). Emotional Intelligence. Why it matter more than IQ. London: Bloomsbury Publishing
(more…)
experience-based design
Daniela SangiorgiBate, S.P. and Robert, G. (2007) Bringing user experience to health care improvement: the concepts, methods and practices of experience-based design. Oxford; Radcliffe Publishing