Comments on: Service Design skills http://www.servicedesignresearch.com/sara-drummon-interview/ Being acknowledged by most within the design community Wed, 18 May 2011 12:36:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Tweets that mention Service Design skills « Service Design Research -- Topsy.com http://www.servicedesignresearch.com/sara-drummon-interview/comment-page-1/#comment-21 Tweets that mention Service Design skills « Service Design Research -- Topsy.com Fri, 15 Jan 2010 03:42:04 +0000 http://www.servicedesignresearch.com/?p=836#comment-21 [...] This post was mentioned on Twitter by Redjotter, Gillian Easson, Chris Arnold, Joel Bailey, rufflemuffin and others. rufflemuffin said: @fergusbisset @Redjotter my name is missing a d. I sound french.an apparent interview has emerged #servicedesign http://short.to/13jty [...] [...] This post was mentioned on Twitter by Redjotter, Gillian Easson, Chris Arnold, Joel Bailey, rufflemuffin and others. rufflemuffin said: @fergusbisset @Redjotter my name is missing a d. I sound french.an apparent interview has emerged #servicedesign http://short.to/13jty [...]

]]> By: joelbaileyuk http://www.servicedesignresearch.com/sara-drummon-interview/comment-page-1/#comment-20 joelbaileyuk Thu, 14 Jan 2010 17:56:07 +0000 http://www.servicedesignresearch.com/?p=836#comment-20 In response to that last point I think it needs to do both - define itself outward in ways people can instinctively grasp, plus inwardly so we have a shared frame of reference. I was talking to a large city council this week about increasing participation, but it'll be plenty more conversations before I start using the word service design. Not until I've got them beyond "we do that, it's called consultation". But part of me feels we shouldn't worry too much. The challenge of explaining it helps to shape it. A shared undrstanding will surface over time. Let's not rush to bake the clay. Good interview though. Thanks! In response to that last point I think it needs to do both – define itself outward in ways people can instinctively grasp, plus inwardly so we have a shared frame of reference. I was talking to a large city council this week about increasing participation, but it’ll be plenty more conversations before I start using the word service design. Not until I’ve got them beyond “we do that, it’s called consultation”.

But part of me feels we shouldn’t worry too much. The challenge of explaining it helps to shape it. A shared undrstanding will surface over time. Let’s not rush to bake the clay.

Good interview though. Thanks!

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