Comments on: Service Design skills

By: DARREN

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By: Tweets that mention Service Design skills « Service Design Research -- Topsy.com

Tweets that mention Service Design skills « Service Design Research -- Topsy.com — Fri, 15 Jan 2010 03:42:04 +0000

[...] This post was mentioned on Twitter by Redjotter, Gillian Easson, Chris Arnold, Joel Bailey, rufflemuffin and others. rufflemuffin said: @fergusbisset @Redjotter my name is missing a d. I sound french.an apparent interview has emerged #servicedesign http://short.to/13jty [...]

By: joelbaileyuk

joelbaileyuk — Thu, 14 Jan 2010 17:56:07 +0000

In response to that last point I think it needs to do both – define itself outward in ways people can instinctively grasp, plus inwardly so we have a shared frame of reference. I was talking to a large city council this week about increasing participation, but it’ll be plenty more conversations before I start using the word service design. Not until I’ve got them beyond “we do that, it’s called consultation”.

But part of me feels we shouldn’t worry too much. The challenge of explaining it helps to shape it. A shared undrstanding will surface over time. Let’s not rush to bake the clay.

Good interview though. Thanks!