What do service designers do?
A short film focussing on the practices of professional service designers
(more…)
Keywords: experience, film, human-centered design, practices
Designing for Service
Clark Fellow in Design Leadership
Saïd Business School, University of Oxford
(more…)
Keywords: design thinking, human-centered design, Service Dominant Logic, value in use
Human-centered Design
Lecturer/Researcher
Imagination (Lancaster University)/Guest Scholar at Hertie School of Governance
Lancaster (UK)/Berlin (Germany)
(more…)
Keywords: design thinking, human-centered design, organisational change, public management, public services