A short film focussing on the practices of professional service designers. Using an ethnographic perspective drawing on research at Said Business School, this film show that service designers do three things that distinguish their work from that of others. Firstly, the designers look at the human experience as a whole and in detail. Secondly, they make the service tangible and visible. Finally, they create new service concepts. The film follows service designers from consultancy livework as they engaged in the early stages of a project with a trial smoking cessation service in the UK.

What do service designers do? (2008)
Duration 7:16

Directed by Lucy Kimbell
Edited by Maarten Roos

Link to low and high res versions