The industrialisation of services
School of Architecture and Design, Aalborg University
Aalborg, Denmark
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Keywords: public services, service design tools, visualisations
Human-centered Design
Lecturer/Researcher
Imagination (Lancaster University)/Guest Scholar at Hertie School of Governance
Lancaster (UK)/Berlin (Germany)
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Keywords: design thinking, human-centered design, organisational change, public management, public services
Service Design and Wellbeing
Head of Department
Savonia University of Applied Sciences
Kuopio, Finland
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Keywords: design thinking, public services, service design tools, Social Design, wellbeing
